1. Agreement to Privacy Policy

By accessing and using PoolFlowPro ("the Service"), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Service.

2. Communications via Twilio

Important Notice: PoolFlowPro uses Twilio, Inc. ("Twilio") as our third-party service provider for all communications, including but not limited to:

• SMS text messages
• Voice calls
• Email notifications
• Automated notifications and alerts

By using PoolFlowPro, you expressly consent to receive communications from us via Twilio. You understand that:

• Standard message and data rates may apply to SMS messages
• You may receive automated messages even if your phone number is on a Do Not Call registry
• You can opt-out of SMS communications by replying "STOP" to any message or contacting us directly
• Twilio may process and store your contact information in accordance with their privacy policy

By accessing this website and using PoolFlowPro, you are agreeing to receive communications via Twilio and acknowledge that you have been informed of this practice.

3. TCPA Compliance

In compliance with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We will only send SMS messages to phone numbers for which we have obtained prior express written consent
• You may revoke consent at any time by replying "STOP" to any message
• We will honor opt-out requests within 10 business days
• You may contact us at any time to update your communication preferences

4. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and company information
• Account credentials and authentication information
• Payment and billing information (processed securely through Stripe)
• Business data, invoices, estimates, and customer information
• Usage data and interaction with the Service

5. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns
• Detect, prevent, and address technical issues

6. Information Sharing and Disclosure

We may share your information with:

• Twilio: For all communications as described above
• Stripe: For payment processing and billing
• Google: For hosting and data storage (Google Apps Script, Google Sheets)
• Service providers who assist in operating the Service
• Legal authorities when required by law or to protect rights

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Opt-out of marketing communications
• Request deletion of your account and data
• Opt-out of SMS communications by replying "STOP"
• File a complaint with relevant regulatory authorities

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: brookspumpingpoolco@gmail.com
Address: A Quality Pool Company

For questions specifically related to Twilio communications, you may also contact Twilio directly or visit their privacy policy at twilio.com/legal/privacy.